Privacy Policy

Overview

Victorian Property Due Diligence ("we", "our", or "the Service") is operated by an independent developer in Australia. This privacy policy explains how we collect, use, and protect your personal information when you use our property analysis service.

We believe in being transparent about data collection. This policy is written in plain language so you can understand exactly what information we collect and why.

Information We Collect

Account Information

• Email address — Required for account creation and login
• Password — Securely hashed, we never see your actual password
• Display name — Optional, for personalisation
• Google account info — If you sign in with Google (name, email, profile photo)

Property Search Data

• Addresses you search — We store the Victorian property addresses you analyse
• Search timestamps — When you performed each search
• Monthly usage count — To track your quota usage
• Recent searches — Last 30 days, for your convenience (auto-deleted after)

Payment Information (Premium Users)

All payment processing is handled by Stripe. We never see or store your full credit card number. Stripe provides us with:

• Subscription status (active, cancelled, etc.)
• Last 4 digits of your card (for display only)
• Billing period dates

How We Use Your Information

• Provide the service — Analyse properties, show your search history, manage your account
• Enforce usage limits — Track monthly searches against your plan quota
• Process payments — Handle subscriptions via Stripe
• Improve the service — Understand usage patterns (aggregated, not individual)
• Communicate with you — Account-related emails only (no marketing without consent)

Third-Party Services

We use trusted third-party services to operate. Your data may be processed by:

Each service has their own privacy policy. We encourage you to review them.

Cookies & Local Storage

• Session cookie — Keeps you logged in (expires after 1 hour of inactivity)
• Authentication state — Stored in your browser to maintain login
• Theme preference — Light/dark mode choice

We do not use tracking cookies or sell your data to advertisers.

Data Retention

Your Rights

You have the right to:

• Access your data — View your profile and search history in the app
• Update your information — Edit your profile at any time
• Delete individual searches — Remove specific items from your history
• Delete your account — Contact us to permanently delete all your data
• Export your data — Request a copy of your data by contacting us

Security

We protect your data through:

• HTTPS encryption for all data in transit
• Secure password hashing (we never store plain text passwords)
• Firebase's enterprise-grade security infrastructure
• PCI-DSS compliant payment processing via Stripe
• Regular security updates and monitoring

Australian Privacy Act

We operate in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). While small businesses with turnover under $3 million are generally exempt, we choose to follow these principles to protect your privacy.

Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of significant changes via email or a notice in the app. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or want to exercise your data rights, contact us at: